Terms of service

Last updated: September 4, 2026

These Terms of Service (the “Terms”) govern your access to and use of [https://yoracares.com/] and any products, content, features, or services offered by [yoracares], trading as [Yoracares] (“we,” “us,” or “our”). Our online store is hosted by Shopify.

By visiting the store, creating an account, or placing an order, you agree to these Terms and our Privacy Policy, Return and Refund Policy, and Shipping Policy. If you do not agree, do not use the store.

Replace every field in brackets before publishing these Terms.

1. Eligibility and Accounts

You must be at least the age of legal majority in your place of residence, or use the store with the permission and supervision required by applicable law. You agree to provide accurate, current, and complete information during checkout and account registration.

You are responsible for protecting your account credentials and for activity performed through your account. Notify us promptly at [suporteyoracares@gmail.com] if you believe your account has been accessed without authorization.

2. Products and Store Information

We make reasonable efforts to describe and display products accurately. Colors, dimensions, packaging, and appearance may vary slightly because of device settings, manufacturing updates, or product improvements. Product information, availability, and descriptions may be corrected or updated without prior notice.

We may limit purchase quantities, discontinue products, or restrict sales to particular locations where reasonably necessary or required by law.

3. Cosmetic and Personal-Care Information

Our haircare, scalp-care, skincare, and cosmetic products are intended for general personal-care use. Store content is informational and does not constitute medical advice, diagnosis, or treatment. Individual experiences and results may vary.

Read the product label, ingredients, directions, warnings, and suitability information before use. Perform a patch test where appropriate and stop using a product if irritation or an unexpected reaction occurs. Seek advice from a qualified healthcare professional if you have a medical condition, are pregnant or nursing, use medication, or are unsure whether a product is suitable for you.

4. Orders

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean the order has been accepted. We may decline or cancel an order for legitimate reasons, including stock errors, pricing errors, payment failure, suspected fraud, quantity restrictions, or inability to deliver to the supplied address.

If we cancel an order after payment has been captured, we will return the applicable amount to the original payment method.

5. Prices, Taxes, and Payment

Prices are displayed in [STORE CURRENCY] unless otherwise stated. Applicable taxes, shipping charges, duties, and other fees will be shown during checkout when reasonably possible. International customers may be responsible for import taxes or customs charges imposed by the destination country.

You agree to provide valid payment and billing information and confirm that you are authorized to use the selected payment method. Prices and promotions may change, but a change will not affect an order already accepted, except where correcting an obvious error is permitted by law.

6. Promotions, Discount Codes, and Bundles

Promotions may have separate eligibility dates, product exclusions, quantity limits, and redemption conditions. Unless expressly stated, discount codes cannot be combined, exchanged for cash, or applied retrospectively.

For promotional bundles or gifts, a return may require all included items to be returned. The refund may be recalculated based on the value of products retained, as explained in our Return and Refund Policy and as permitted by law.

7. Shipping and Delivery

Processing and delivery estimates are provided in our Shipping Policy. Delivery dates are estimates unless expressly guaranteed. Carrier delays, customs processing, incorrect addresses, and events outside our reasonable control may affect delivery.

You are responsible for providing a complete and accurate delivery address. Contact [SUPPORT EMAIL] immediately if an address needs correction; changes cannot be guaranteed after processing begins.

8. Returns, Refunds, and Cancellations

Returns, refunds, replacements, exchanges, and cancellation requests are governed by our Return and Refund Policy. Personal-care products may be subject to hygiene restrictions after opening or use, except where mandatory consumer rights apply.

Nothing in these Terms limits rights that cannot legally be excluded in your country.

9. Reviews and User Content

If you submit a review, photograph, video, comment, or other content, you confirm that it is truthful, based on your genuine experience, and does not infringe another person’s rights. You must not submit fabricated reviews, confidential information, unlawful material, malicious code, or misleading health claims.

You retain ownership of your content. By submitting it, you grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, format, moderate, translate, and display it for operating and promoting the store, subject to applicable law and our Privacy Policy. We may reject or remove content that violates these Terms, but we are not required to publish every submission.

10. Acceptable Use

You must not use the store to:

• violate any law or another person’s rights;

• commit fraud or submit false purchasing information;

• interfere with store security, operation, or other customers;

• introduce malware, automated scraping, or harmful code;

• attempt unauthorized access to systems or accounts;

• copy, resell, or exploit store content without permission;

• harass, threaten, impersonate, or deceive another person.

We may restrict or terminate access where we reasonably believe these rules have been violated.

11. Intellectual Property

The store’s original text, design, graphics, logos, product photographs, software, and other materials are owned by us or used under license and are protected by applicable intellectual-property laws. You may use the store only for personal, non-commercial shopping purposes.

No right or license is granted to reproduce, distribute, modify, publish, sell, or commercially exploit store materials without prior written permission from the relevant owner.

12. Third-Party Services and Links

The store may use or link to third-party services, including Shopify, payment processors, delivery carriers, and review platforms such as Loox. Third parties operate under their own terms and privacy notices. We are not responsible for independent third-party websites or services except to the extent required by law.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the store, you acknowledge that information may be processed by Shopify and other providers necessary to operate checkout, payments, delivery, customer service, analytics, and reviews.

14. Errors and Availability

Store information may occasionally contain typographical errors, inaccurate availability, or incorrect pricing. We may correct errors and update information. If an error materially affects an order, we will contact you and provide any remedy required by applicable law.

15. Service Changes and Interruptions

We may update, suspend, or discontinue store features for maintenance, security, operational, or legal reasons. We do not guarantee uninterrupted or error-free access, but this does not affect obligations relating to accepted orders or mandatory consumer rights.

16. Disclaimers

To the maximum extent permitted by law, the store and its general informational content are provided on an “as available” basis. We do not promise that access will always be uninterrupted or that every error will be corrected immediately.

Any product warranty or consumer guarantee that applies by law remains unaffected. Nothing in these Terms excludes a representation, warranty, or remedy that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from use of the store where such liability may lawfully be limited. We do not exclude or limit liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

For consumers, any limitation in these Terms applies only to the extent allowed by the mandatory law of the consumer’s place of residence.

18. Indemnification

Where permitted by law, you agree to reimburse us for reasonable losses and costs resulting directly from your unlawful use of the store, your material breach of these Terms, or your infringement of another person’s rights. This section does not apply where prohibited by consumer-protection law.

19. Events Outside Our Control

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, carrier disruption, labor action, government restrictions, internet outages, or customs delays. We will take reasonable steps to reduce the impact and fulfill any obligations that continue to apply.

20. Suspension and Termination

You may stop using the store at any time. We may suspend or terminate access if you materially violate these Terms, misuse the store, or create a security or legal risk. Provisions that by their nature should continue after termination—including intellectual property, liability, and dispute provisions—will remain in effect.

21. Severability and Waiver

If a provision is found unlawful or unenforceable, it will be modified or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right.

22. Entire Agreement

These Terms and the policies referenced in them form the agreement governing your use of the store. They replace earlier store terms concerning the same subject, without affecting rights or obligations already accrued.

23. Governing Law and Disputes

These Terms are governed by the laws of [GOVERNING COUNTRY/STATE], without removing any mandatory consumer protection available in your place of residence.

Before filing a claim, please contact [suporteyoracares@gmail.com] so both parties can attempt to resolve the matter. Subject to mandatory consumer rights, disputes will be handled by the competent courts of [COURT LOCATION].

If you sell to consumers in the European Union or United Kingdom, nothing in these Terms prevents them from relying on mandatory local consumer law or bringing proceedings in a court available to them under applicable law.

24. Changes to These Terms

We may update these Terms to reflect operational, legal, or regulatory changes. The current version will appear on this page with an updated date. Changes apply prospectively unless applicable law requires otherwise.

25. Contact Information

Questions about these Terms may be sent to:

[Yoracares]

Trading as [yoracares]
[suporteyoracares@gmail.com]
[https://yoracares.com/]