Privacy policy

Last updated: September 4, 2026

This Privacy Policy explains how [Yoracares] ("we," "us," or "our") collects, uses, stores, and shares personal information when you visit [https://yoracares.com/], place an order, contact our support team, submit a product review, or otherwise use our services.

Business details

Legal business name: [Yoracares]
Trading name: [Yoracares]
Privacy email: [suporteyoracares@gmail.com]
Business address: [Rua candido dos reis 64 oeiras]
Country of establishment: [Portugal]

Replace every field in brackets before publishing this policy.

Information We Collect

Depending on how you interact with our store, we may collect:

Contact information: name, email address, telephone number, billing address, and delivery address.
Order information: products viewed or purchased, cart activity, order history, returns, refunds, and delivery details.
Account information: login details, saved preferences, and account settings, when you create an account.
Payment information: payment method, payment status, and transaction identifiers. Full payment-card details are normally processed by our payment providers rather than stored directly by us.
Customer-service communications: messages, attachments, survey responses, and other information you send to us.
Review information: your display name, rating, written review, and any photo or video you choose to submit through Loox or another review service.
Device and usage information: IP address, browser, device type, cookie identifiers, pages visited, referral source, and interactions with the store.

How We Receive Information

We receive information:

directly from you, such as when you order, create an account, contact us, or submit a review;
automatically through cookies and similar technologies;
from Shopify and the apps or service providers used to operate the store;
from payment, delivery, analytics, advertising, fraud-prevention, and customer-support partners.

How We Use Information

We may use personal information to:

process payments, fulfill orders, provide tracking, and manage returns or refunds;
maintain customer accounts and remember store preferences;
answer questions and provide customer support;
collect, moderate, and display product reviews;
protect the store, customers, and transactions against fraud, abuse, and security threats;
improve products, store performance, and the shopping experience;
send service messages about orders or accounts;
send promotional messages where permitted by law or with your consent;
measure advertising and show relevant ads where permitted by law;
comply with legal obligations and enforce our terms and policies.

Cookies and Similar Technologies

We and our service providers may use essential, analytics, preference, and advertising cookies. Essential cookies support functions such as checkout, account access, security, and cart storage. Other cookies help us understand store usage and, where permitted, personalize marketing.

Where local law requires consent, non-essential cookies will not be activated until you make a choice through our consent banner. You can also adjust your browser settings or use [COOKIE PREFERENCES URL]. Disabling some cookies may affect store functionality.

Marketing Choices

You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting [suporteyoracares@gmail.com]. Even after opting out of marketing, you may still receive transactional messages about orders, payments, delivery, returns, or your account.

When We Share Information

We may share information only as reasonably necessary with:

Shopify, which hosts and powers our online store;
payment processors and fraud-prevention providers;
warehouses, fulfillment providers, shipping carriers, and returns partners;
Loox or another provider used to collect and display reviews;
analytics, advertising, email, and customer-support providers that we actually use;
professional advisers and authorities when required by law;
a buyer or successor in connection with a merger, sale, or restructuring of the business.

Each provider processes information under its own contractual and legal obligations. We do not disclose personal information in exchange for money. Some privacy laws may treat targeted-advertising disclosures as a “sale” or “sharing”; where applicable, you may opt out through [https://yoracares.com/].

Shopify

Our store is hosted by Shopify. Shopify processes information needed to provide and secure its commerce services. You can learn more in the Shopify Consumer Privacy Policy and may use the Shopify Privacy Portal for requests concerning data controlled by Shopify.

Data Retention

We keep personal information only for as long as reasonably needed to fulfill orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, and satisfy legal obligations. Retention periods vary by data type and applicable law. When information is no longer required, we delete or anonymize it where reasonably possible.

International Data Transfers

Shopify and other providers may process information outside your country. Where required, we rely on recognized safeguards, such as adequacy decisions, standard contractual clauses, or another lawful transfer mechanism.

Your Privacy Rights

Depending on where you live, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal information, and to withdraw consent where processing relies on consent. You may also have the right to opt out of targeted advertising or certain forms of data sharing.

Submit a request through [PRIVACY REQUEST URL] or email [PRIVACY EMAIL]. We may need to verify your identity before completing a request. You will not be discriminated against for exercising an applicable privacy right. If you are not satisfied with our response, you may be entitled to complain to your local data-protection authority.

Children’s Privacy

Our store is not directed to children below the minimum age required by applicable law, and we do not knowingly collect their personal information. A parent or guardian who believes a child submitted information may contact us to request its deletion.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online transmission or storage method is completely secure. Please do not send sensitive payment or identification information through unsecured support channels.

Third-Party Links

Our store may link to websites or services that we do not control. Their privacy practices are governed by their own notices, and we recommend reviewing those notices before providing information.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The current version will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice.