Refund policy

Last updated: September 4, 2026

At [Yoracares], we want you to understand your options if there is a problem with your order. This policy explains the conditions for returns, replacements, exchanges, cancellations, and refunds for purchases made through [https://yoracares.com].

Store details

Legal business name: [Yoracares]
Customer-support email: [suporteyoracares@gmail.com]
Return address: [https://yoracares.com/]
Country of establishment: [Portugal]

Replace every field in brackets before publishing this policy.

Return Period

You may request a return within [30 days] after your order is delivered. To meet the deadline, contact us at [suporteyoracares@gmail.com] before the return period expires.

Receiving a return authorization does not automatically guarantee a refund. Returned products are inspected before a refund is approved.

Return Eligibility

Unless the item is defective, damaged, incorrect, or applicable law provides otherwise, a return must meet all of the following conditions:

the product is unused, unworn, and in the condition in which it was received;
all original labels, seals, accessories, and packaging are present;
the customer provides the order number or other proof of purchase;
the return request is submitted within the return period;
the product was purchased directly from [https://yoracares.com/].

Hygiene and Personal-Care Products

For health and hygiene reasons, opened, unsealed, or used cosmetics, skincare, haircare, scalp-care, and other personal-care products cannot normally be returned because of a change of mind. This restriction does not remove any legal rights you may have when a product is defective, damaged, incorrectly supplied, or not as described.

Non-Returnable Items

Unless required by applicable law, we do not accept returns of:

opened, unsealed, or used personal-care products;
products missing original packaging, labels, seals, or accessories;
gift cards or digital products;
personalized, customized, final-sale, or clearance products clearly marked as non-returnable before purchase;
items purchased from another seller or website.

How to Request a Return

Before sending an item back, email [suporteyoracares@gmail.com] with:

your full name;
your order number;
the product you wish to return;
the reason for the request;
clear photographs if the product is damaged, defective, or incorrect.

If the return is accepted, we will provide the return address and instructions. Products returned without prior authorization may be refused. Do not send a return to the manufacturer or to an address shown on the parcel unless our support team instructs you to do so.

Return Shipping

For an eligible change-of-mind return, the customer is responsible for return-shipping costs unless applicable law requires otherwise. Original delivery charges and return-shipping costs are not refundable except where required by law or where we confirm that the item was defective, damaged, or incorrectly supplied.

We recommend using a trackable delivery service and keeping the shipping receipt. We cannot issue a refund for a return that does not reach the designated return address.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact [suporteyoracares@gmail.com] within [ISSUE REPORTING PERIOD, e.g. 14 days] of delivery. Include your order number and clear photographs of the product, outer parcel, shipping label, and any damage.

After reviewing the request, we may provide a replacement, refund, or another remedy required by applicable law. When we confirm that the problem was caused by us or occurred before delivery, you will not be charged eligible replacement or return-shipping costs.

Exchanges

Direct exchanges are [NOT AVAILABLE]. If direct exchanges are unavailable, return the eligible item and place a new order after the return is accepted. Product availability is not guaranteed while a return is being processed.

Refund Processing

Once an authorized return arrives, we will inspect it and notify you whether the refund has been approved. Approved refunds are sent to the original payment method within [REFUND PROCESSING TIME, e.g. 5–10 business days].

Your bank or card provider may require additional time to display the refund. If [FOLLOW-UP PERIOD, e.g. 15 business days] have passed since we confirmed approval and the refund is not visible, contact [suporteyoracares@gmail.com].

We may deduct an amount for loss in value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by law.

Order Cancellations and Address Changes

To request a cancellation or address change, contact [suporteyoracares@gmail.com] as soon as possible. We cannot guarantee changes after an order has entered processing or has been dispatched. If shipment has already occurred, the order will be handled under the return conditions above.

Orders Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, check the delivery area and ask household members, neighbors, building staff, or the carrier. Then contact [suporteyoracares@gmail.com] within [DELIVERY CLAIM PERIOD, e.g. 14 days] so we can review the available tracking information. Any replacement or refund will depend on the carrier investigation and applicable consumer law.

European Union and United Kingdom Customers

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to cancel an eligible distance purchase within 14 days after delivery. To exercise this right, send a clear cancellation notice to [suporteyoracares@gmail.com] before the period expires.

Legal exceptions may apply, including to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Nothing in this policy limits mandatory consumer rights in your country.

Promotional Bundles and Gifts

When returning part of a bundle or promotion, the refund may be recalculated using the price of the products retained. Any free gift connected to the returned purchase must also be returned unused and in its original packaging; otherwise, its stated value may be deducted where permitted by law.