Shipping policy

Last updated: September 4, 2026

This Shipping Policy explains how [yoracares], trading as [yoracares], processes and delivers orders placed through [https://yoracares.com/].

Store details

  • Customer-support email: [suporteyoracares@gmail.com]

  • Order-tracking page: [https://yoracares.com/apps/track123]

Replace every field in brackets before publishing this policy.

Order Processing

Orders for in-stock products are normally processed within [PROCESSING TIME, e.g. 1–3 business days] after payment is confirmed. Processing time does not include weekends or public holidays in our dispatch location.

Orders placed during promotions, launches, holidays, or other high-volume periods may require additional processing time. If a significant delay affects your order, we will contact you using the email address provided at checkout.


Processing time and transit time are separate. Delivery estimates begin when the carrier receives the parcel and are not guaranteed unless expressly stated at checkout. Carrier disruption, customs processing, severe weather, public holidays, incorrect addresses, and other circumstances outside our reasonable control may cause delays.

Shipping Rates

Available delivery methods and their prices are shown at checkout before payment. Our standard shipping terms are:

  • Standard shipping: [PRICE OR “CALCULATED AT CHECKOUT”]

  • Express shipping, if offered: [PRICE OR “CALCULATED AT CHECKOUT”]

  • Free-shipping threshold, if offered: [ORDER VALUE AND ELIGIBLE REGIONS]

Free-shipping promotions may have geographic, product, order-value, or time restrictions. Any restrictions will be displayed with the promotion or during checkout.

Shipping Confirmation and Tracking

When your order is dispatched, we will send a shipping-confirmation email containing a tracking number when tracking is available. Tracking information may take [TRACKING ACTIVATION TIME, e.g. 24–72 hours] to appear after dispatch.

You can follow your order at [https://yoracares.com/apps/track123]. If tracking has not updated for more than [NO-MOVEMENT PERIOD, e.g. 7 business days], contact [SUPPORT EMAIL] with your order number.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers where applicable. Contact [suporteyoracares@gmail.com] immediately if you notice an error.

We will try to update the address before dispatch, but changes cannot be guaranteed after processing begins. We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied at checkout. Additional reshipping charges may apply where permitted by law.

International Orders, Customs, and Taxes

International shipments may be inspected by customs and may incur import duties, taxes, brokerage charges, or other government fees. Unless checkout states that these charges are prepaid, they are the customer’s responsibility and are not included in the product or shipping price.

Customs rules vary by destination. Contact the appropriate customs authority before ordering if you need information about possible charges or import restrictions. Refusal to pay customs charges may cause the parcel to be returned or destroyed; any refund will be determined under our Return and Refund Policy and applicable law.

Split Shipments

Products from the same order may occasionally be sent in separate parcels because of availability, packaging requirements, or different fulfillment locations. When available, separate tracking information will be provided. You will not be charged additional shipping merely because we divide an order into multiple parcels.

Preorders and Backorders

An estimated dispatch date will be shown for preorder or backordered products. If an order contains both available and preorder items, it may be held until all products are ready or dispatched separately, depending on the option shown at checkout.

Estimated preorder dates may change. If a material delay occurs, we will notify you and provide any cancellation or refund option required by applicable law.

Delivery Attempts and Unclaimed Parcels

The carrier may leave a delivery notice, deliver to an authorized safe place, or send the parcel to a collection point, depending on local procedures. It is the customer’s responsibility to monitor tracking and collect the parcel within the carrier’s deadline.

If a parcel is returned because it was unclaimed, refused, or could not be delivered due to customer-provided information, we may deduct eligible return or reshipping costs from the refund where permitted by law.

Orders Marked as Delivered but Not Received

If tracking shows “delivered” but you cannot find the parcel:

  1. Check the delivery location and any safe place shown in tracking.

  2. Ask household members, neighbors, reception staff, or building management.

  3. Contact the carrier for delivery details.

  4. Email [SUPPORT EMAIL] within [DELIVERED-PARCEL REPORTING PERIOD, e.g. 7 days].

We will review the tracking information and may open a carrier investigation. A replacement or refund depends on the investigation, the delivery circumstances, and applicable consumer law. We are not responsible for theft occurring after confirmed delivery to the correct address except where the law provides otherwise.

Lost Parcels

If an order has not arrived by the end of the maximum estimated delivery window, contact [suporteyoracares@gmail.com] within [LOST-PARCEL CLAIM PERIOD, e.g. 30 days]. We may ask the carrier to investigate before approving a remedy.

If the carrier confirms that the parcel was lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable law and our Return and Refund Policy.

Damaged Parcels or Incorrect Products

Inspect your order promptly after delivery. If the parcel or product arrives damaged, incomplete, or incorrect, email [suporteyoracares@gmail.com] within [DAMAGE REPORTING PERIOD, e.g. 14 days] and include:

  • your order number;

  • a description of the problem;

  • clear photographs of the product;

  • photographs of the outer package and shipping label.

Do not discard damaged products or packaging until we have reviewed the request. If the claim is approved, we will provide the remedy required by our Return and Refund Policy and applicable law.

Shipping Restrictions

We currently ship to [SHIPPING REGIONS]. Certain products or locations may be unavailable because of carrier limitations, customs rules, sanctions, or local regulations. If we cannot deliver an accepted order, we will contact you and refund the affected amount.

We do not deliver to [EXCLUDED LOCATIONS, e.g. PO boxes or military addresses], unless an eligible method appears during checkout.

Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control. However, we will provide available tracking information, assist with reasonable carrier inquiries, and honor any mandatory rights available under applicable consumer law.

Contact Us

For shipping or tracking questions, contact:

[yoracares]
Trading as [yoracares]
[suporteyoracares@gmail.com]
[https://yoracares.com/]
Tracking: [https://yoracares.com/apps/track123]